Shackleton Credit offers a full service late-stage collection function from call centre all the way through to a full legal offering. This means we are able to provide a one-stop shop for credit providers wishing to outsource their collections to us on a contingency basis.
As far as collection capabilities are concerned, we have the following suite of resources:
Our call centre is staffed by trained collectors who are managed closely by experienced managers. We have capability to work through large volumes of accounts to activate them as a matter of priority.
We have teams that specialise in certain areas of the collection environment:
Our pre-legal department is staffed by experienced para-legals, who in some cases are qualified attorneys. This department is able to take legal steps which do not fall into a defended action such as:
Our legal team comprises senior attorneys who are qualified and experienced in the recovery of distressed debt.
Please contact our Chief Operating Officer, Tori Bissett on +27 (0)33 342 3645 if you are a credit provider wishing to enquire about outsourcing any part of your collection function to Shackleton.